1. Introduction & Scope
Al Dhahab Computer Trading L.L.C. (“Al Dhahab,” “we,” “us,” or “our”), with registered offices at Shop No. 4, Al Sabkha Road, Deira, Dubai, UAE, is committed to safeguarding the commercial and personal data entrusted to us.
This Privacy Policy delineates how we collect, process, manage, and safeguard information obtained through our website (aldhahab.ae), commercial quotations, purchase orders, credit applications, and in-person transactions at our Deira facility.
2. Information We Collect
Because Al Dhahab operates predominantly as a business-to-business (B2B) hardware trading entity, information gathered is strictly tailored to business fulfillment:
- Corporate Identity & Contact Data: Company name, trade license copy, TRN/VAT certificate, corporate representative name, business designation, office address, and verified email address.
- Procurement & Transaction Records: Equipment specifications, Bill of Materials (BOM), quotations, proforma invoices, serial number registrations, and payment transaction logs.
- Logistics & Freight Details: Consignee name, delivery premises, port of export, and customs clearance paperwork for international or cross-border GCC shipments.
- Digital Interactions: IP addresses, browser types, and navigation timestamps collected automatically via standard analytical cookies to maintain website stability.
3. How We Use Information
We utilize commercial and personal data exclusively for lawful business operations:
- Generating formal quotations, proforma invoices, and tax invoices in adherence to UAE Federal Tax Authority (FTA) requirements.
- Fulfilling equipment deliveries across the UAE and orchestrating freight forwarding for GCC, African, and CIS exports.
- Liaising with Tier-1 vendor authorized service channels (e.g., HP, Dell, Cisco, Lenovo) for warranty registration and RMA claims.
- Assessing credit eligibility for corporate purchasing terms.
4. Disclosure to Third Parties
Al Dhahab does not sell, rent, monetize, or disclose customer lists to marketing brokers. Data is shared strictly on a need-to-know basis with:
- Logistics Partners: Certified courier services and bonded freight forwarders handling order physical delivery.
- Official Manufacturer Portals: For software license activations (e.g., Microsoft ESD) and server warranty registration.
- Regulatory & Judicial Authorities: UAE government ministries, Dubai Police, or the Federal Tax Authority where mandated by statutory law.
5. Data Security & Storage
We deploy industry-standard technical and organizational measures to protect commercial records against unauthorized access, loss, or alteration. Electronic data is secured via encrypted protocols, and access to internal ERP systems is restricted to authorized operations staff.
Accounting and tax records are retained for a minimum statutory period of five (5) years in compliance with UAE VAT legislation.
6. Your Rights Under UAE Law
In accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, clients and authorized corporate representatives have the right to request access to personal data held by us, request correction of inaccurate records, or request deletion where retention is no longer mandated by UAE statutory accounting laws.
8. Inquiries & Data Compliance Officer
For queries regarding this Privacy Policy or to exercise data rights, please contact our compliance desk: